Every breakthrough in your life is waiting behind a tough conversation.
10 proven tips to navigate crucial conversations (that I’ve learned the hard way):
- Start with the Heart: Your attitude and intentions have a profound effect on the conversation. If you're genuinely interested in resolving the issue, it'll show through.
- Mutual Respect: Crucial conversations can become heated. Maintain respect and see the other person as a partner in dialogue, not an adversary.
- Shared Purpose: Establish a mutual goal for the conversation. It's not about winning the argument but about achieving a shared purpose.
- Facts, Not Stories: Stick to the facts. It's easy to create stories in our heads based on our perspective.
- Master your Emotions: The ability to keep your emotions in check is key. Getting overly emotional hinders the process of effective dialogue.
- Stay in Dialogue: No matter how tough the conversation becomes, stay engaged. When communication stops, no progress can be made.
- Listen Actively: Show genuine interest in understanding the other's viewpoint. Active listening is a key part of any conversation, crucial or not.
- Speak Persuasively, Not Abrasively: Choose words carefully. Speaking with compassion and respect is more persuasive than speaking harshly.
- Lean on Curiosity: Understand the other person's perspective and how they've arrived at their conclusions. This empathy builds mutual understanding.
- Move to Action: Conversations should lead to clear decisions and actions. Ensure everyone understands the next steps to prevent misunderstandings.
These principles are inspired by the book "Crucial Conversations: Tools for Talking When Stakes Are High" by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler - and brought to you by Omar's Desk.
PS: 70% of employees avoid having difficult conversations at work.
PPS: Document the conversation for mutual understanding, effective action, and progress tracking.
